Investigating Nurses’ Perceptions of Organizational Resilience due to COVID-19 Pandemic
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The Chinese University of Hong Kong, Hong Kong
Publication date: 2023-04-26
Popul. Med. 2023;5(Supplement):A530
Background and Objective:
The challenges including healthcare materials supply shortage, inadequate manpower, patient overload etc have happened in worldwide healthcare organizations during the COVID-19 global pandemic. Organizational resilience in the healthcare setting thus is an important issue to review which enables healthcare organizations to plan, retain and recover to their normal function even in a crisis. The study aimed to explore views on organizational resilience from nurses’ perspective due to the Omicron impact in Hong Kong.

A qualitative study design was adopted to understand nurses’ experience on how their organizations responded to the wave of Omicron. To capture a breadth of diverse experience of the nurses and enrich the findings, a heterogenous sampling in terms of ranks of nurses and working settings in both public and private sectors were considered for the recruitment. The interview was guided by a semi-structured discussion guide and qualitative content analysis with an inductive approach was applied.

A purposive sample of 22 nurses were recruited to participate in the individual interviews between March and June 2022. Most of the nurses expressed that the capability of nurses was good enough in local healthcare settings during the pandemic due to the pre-pandemic training and previous SARS experience. However, the overall nurse capacity was lower than expected because of the patient overload and staff sickness absence at the beginning of the Omicron wave. The respondents also picked “preparedness and planning” as the main factor influencing the organisation’s resilience and “Leadership practice” was followed.

The findings indicate the key challenges that local healthcare organizations faced during the pandemic. It also provides insights for the management team to better rethink and transform their organizations for managing the effectiveness and continuity of the healthcare systems in disaster in future.