Conflicts worldwide continue to force millions of refugees to displacement. Refugees are a group well known to experience social and health vulnerabilities. Refugee children´s health is influenced by complex factors, including healthcare access of caregivers in host countries. Experiences of refugee families in navigating the health services are little known. This study aimed to explore the refugee caregivers’ perceptions of their children’s access to health care in Portugal. In this qualitative study, semi-structured interviews were conducted between July and November 2022 with n=22 refugee caregivers mainly from Afghanistan, Syria and Ukraine. The interview guide addressed refugee caregivers’ opinions and experiences regarding their children access to health care in Portugal. Data were analysed through thematic analysis. Interviews were transcribed and coded independently by two researchers. Three themes emerged from the interviews: refugees’ healthcare-seeking behavior, barriers and facilitators in access to health care. Parents reported to seek hospital care for children health emergencies or when were unable to access primary health care. The long waiting times for appointments and language difficulties were pointed out as major barriers. Lack of continuity of care for children and family health problems was reported as a consequence. Facilitators in access to health care included social support from local organizations, family members and community. Caregivers highlighted the role of this social support in helping them in accessing and navigating the health services, in becoming familiar with a new health system, in making appointments and in helping with communication during visits. Refugee families experience structural barriers that are common to the general population but also specific constraints, such us language and communication difficulties, that must be addressed. Social support networks are crucial for refugee families’ access to health care and integrating their resources may contribute to strengthen health systems responsiveness to minorities needs in access to healthcare.