Healthcare professionals' and patients' perspectives on challenges influencing the quality of health service delivery
1
1 Department of Nursing Science, University of Limpopo, Private Bag X 1106, Sovenga 0727, Polokwane, South Africa
2
2 Faculty of Health Science, University of Limpopo, Private Bag X 1106, Sovenga 0727, Polokwane, South Africa
Popul. Med. 2026;8(Supplement Supplement 1):A1422
ABSTRACT
ABSTRACT:
There is overwhelming evidence indicating how various challenges compromise and impact negatively the healthcare quality. These challenges impact directly both healthcare professionals and patients which collectively diminish the quality of health service delivery. Despite the significance, research on healthcare professionals and patients perspectives on challenges influencing quality of health service remains limited, therefore, this study was undertaken to address the study. The aim of this study is to assess healthcare professionals' and patients' perspectives on challenges influencing the quality of health service delivery at a district hospital. The study was conducted using self-developed questionnaires, which were issued out to patients and healthcare professionals including nurses and doctors. A Statistical Package for Social Science (SSPS) version 30.0 computer software was used to run a descriptive statistic. Healthcare professionals and patients experience common challenges including hospital overcrowding, staff shortage, aging hospital infrastructure and lack of resources and equipment which affect the quality of health service delivery. Healthcare professional and patients experience common challenges that affect the quality of health service delivery, the findings of the study suggest emphasizes the importance of joint efforts between healthcare professionals and patients to improve the standard of health service delivery.
There is overwhelming evidence indicating how various challenges compromise and impact negatively the healthcare quality. These challenges impact directly both healthcare professionals and patients which collectively diminish the quality of health service delivery. Despite the significance, research on healthcare professionals and patients perspectives on challenges influencing quality of health service remains limited, therefore, this study was undertaken to address the study. The aim of this study is to assess healthcare professionals' and patients' perspectives on challenges influencing the quality of health service delivery at a district hospital. The study was conducted using self-developed questionnaires, which were issued out to patients and healthcare professionals including nurses and doctors. A Statistical Package for Social Science (SSPS) version 30.0 computer software was used to run a descriptive statistic. Healthcare professionals and patients experience common challenges including hospital overcrowding, staff shortage, aging hospital infrastructure and lack of resources and equipment which affect the quality of health service delivery. Healthcare professional and patients experience common challenges that affect the quality of health service delivery, the findings of the study suggest emphasizes the importance of joint efforts between healthcare professionals and patients to improve the standard of health service delivery.
| eISSN: | 2654-1459 |
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