INTRODUCTION:
According to the National Policy for Continuing Education in Health, learning is a work-integrated process where teaching, learning and practice merge¹. This policy advocates training based on a critical analysis of work processes and aligned with situational realities of the workplace. Similarly, the World Health Organization suggests that patient safety solutions must be adapted to local contexts².

METHODS:
This experience report describes a teaching–learning methodology implemented in a philanthropic hospital fully affiliated with the Unified Health System (SUS) in Belo Horizonte, Brazil. In 2025, the Continuing Education Department, in collaboration with the Patient Safety Center (NSP), developed new strategies to address the complexity of healthcare work processes and to enhance staff engagement. Based on a situational diagnosis of practices from previous years, the team implemented a Distance Learning (EAD) training track. The training modules were designed in alignment with international patient safety goals and were widely disseminated through institutional communication channels to promote broad multidisciplinary participation.

RESULTS:
The effectiveness of the methodology was assessed using training adherence rates and patient safety indicators. The transition to the targeted Distance Learning (EAD) model resulted in a 40% increase in worker adherence compared to previous periods. This increase suggests that the digital format effectively facilitated access to essential educational materials for the multidisciplinary team.

CONCLUSIONS:
The experience demonstrates that Continuing Education strategies, when tailored to the institutional context and specific work processes, are vital for strengthening a culture of patient safety. By aligning educational interventions with daily professional needs, the institution succeeded in qualifying care and further strengthening the Unified Health System (SUS) in Brazil.