BACKGROUND:
Healthcare quality and patient safety are key challenges still present in South Africa. Numerous quality improvement (QI) training opportunities have arisen, but few have been systematically evaluated using recognised models. The study considered and addressed identified competency gaps between clinicians and quality managers and evaluated a blended learning programme, using the Kirkpatrick model.

OBJECTIVE:
To assess the effectiveness of a training intervention in bridging healthcare quality and patient safety competency gaps among clinicians and quality managers in South Africa.

METHODS:
A mixed-methods design was employed. Quantitative data were collected using pre-and post-training assessments to evaluate knowledge acquisition (Level 2 of the Kirkpatrick model). Qualitative data from participants' feedback explored perceptions of training impact, perceived relevance, confidence levels, and application barriers (Level 1 of the Kirkpatrick model).

RESULTS:
A total of 357 enrolled for the pilot programme, with 59% (209 of 357) completing the pre-assessment questionnaire. The post-assessment response rate was 26% (54 of 209). Quantitative findings showed statistical significance in mean knowledge scores (p < 0.05) across all key domains, with an overall improvement of 42% in quality management systems (QMS), patient safety principles, and high-reliability organisation (HROs) concepts. Qualitative evaluation indicated high satisfaction, with participants rating training content, delivery, and applicability above 85%.

CONCLUSIONS:
This study demonstrates how a targeted training intervention, assessed using the first two Kirkpatrick model levels, successfully increased the knowledge and confidence of clinicians and quality managers regarding patient safety and healthcare quality.