The Italian national artificial intelligence platform to enhance health experience and outcomes
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National Agency for Regional Health Services (AGENAS), Via Piemonte 60, 00187 Rome, Italy
Publication date: 2023-04-26
Popul. Med. 2023;5(Supplement):A586
Background and Objective:
Even though the potential of Artificial Intelligence (AI) in health is undeniable, still there are many issues that concern the users such as privacy, the complex and opaque relationships between analysis performed by AI and clinical output, efficacy and effectiveness of AI tools. The aim of this study is to analyse the impact of the introduction of a national AI platform for primary care.

A before-and-after study will be performed by AGENAS to analyse the efficiency and effectiveness of the AI platform over a time span of 12 months of implementation. A sample of General Practitioners (GPs) working in the community health houses using the AI platform will be selected and indicators will be analysed at baseline, 6 and 12 months. A survey to analyse satisfaction of patients and GPs will be carried out.

The national AI platform is funded with 40 million euros by NextGenerationEU plan and a call is ongoing to commit its realization. The first release of the AI platform will be implemented by 2024. The overall number of GPs in Italy is 39.270, the sample will involve a significant number of them, at least 1 doctor per urban zone (as defined by Istat) per region. The indicators measured will be about the utilization of the platform, changes in diagnosis and therapy. The questionnaire will survey the satisfaction of both patients and GPs using the platform.

The implementation of the AI platform is expected to enhance access to health services for patients, and accuracy and timeliness of diagnosis and therapy for professionals as well as enhance the experience of care and reduce the administrative burden on professionals. Digitalisation and AI can produce massive changes in health and can lead to a new era in health delivery.

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